It appears to be a wonderful tool, however...
1. Does not recognize my Nokia 1020.
2. In BackUp - does not recognize the 1020, yet the 1020 is in full view and data is accessible.
3. When the phone connected, it reports the phone is open or something (the Nokia 1020 was locked and same when unlocked)
It is very easy to use, so I suggest that all should download this software.
It's easy to handle.